Terms of Service

Effective 14 August 2026

These terms are the agreement between KRDL Solutions (“we”, “us”) and the organisation subscribing to Ignite Imprint (“you”). By creating an account or using the service you accept them.

1. What the service is

Ignite Imprint lets an organisation write content, have it reviewed and approved, send it to chosen destinations, ask its own people to share it, and measure the result. We provide the software. You decide what to publish and who to ask.

2. Your account

You are responsible for what happens under your account, including what the people you invite do with it. Keep credentials secure and tell us promptly if you think they have been compromised. You must be authorised to act for the organisation you are subscribing on behalf of, and you must be at least sixteen years old.

3. Your content is yours

You keep all rights in the content you create and the files you upload. You grant us only the licence we need in order to run the service for you: to store your content, to display it to the people you have given access, and to deliver it to the destinations you choose. That licence ends when you delete the content or close your account, except for backups that expire on their normal schedule.

You confirm you have the right to publish what you upload. When somebody submits a file for review, the service asks them to confirm that, and a reviewer cannot approve a file where they have not.

4. What you may not do

You must also follow the rules of any third-party platform you connect. Those platforms set their own terms and can change or withdraw access to their services; we cannot control that, and it is not a failure of this service when they do.

5. Payment

Subscriptions are billed in advance, monthly or annually, at the prices on our pricing page. Annual plans are billed once for twelve months at a discount to the monthly rate. Prices are in US dollars. A valid payment method is required when the account is created.

Payments are processed by Stripe, which acts as the merchant of record for the sale and handles payment, tax calculation and remittance where it applies. Your card details are entered directly with Stripe and never reach our servers. Stripe’s own terms apply to the payment itself.

Where usage exceeds a plan’s included allowance and you have enabled overage, the additional usage is billed at the rate shown when you enable it. Where you have not, the service will decline the action that would exceed the allowance rather than charge you for it.

6. Cancelling, and refunds

You can cancel at any time from the billing screen. Cancellation takes effect at the end of the period you have already paid for; you keep access until then. We do not give refunds for partial periods, except where the law where you live requires one, or where we have failed to provide the service.

If we change these terms or our prices to your material disadvantage, you may cancel before the change takes effect and we will refund the unused part of any period you have paid for in advance.

7. What happens if payment fails, or you stop paying

The service does not delete an account the moment a payment fails. It moves through stages, and each one is reversible until the last:

  1. Grace. A payment has failed. Everything keeps working while we retry and you have time to fix the card.
  2. Read-only. The grace period ended. You can sign in, read everything and export it, but not create or send anything.
  3. Suspended. Access pauses. Your data is still here.
  4. Deleted. After the suspension period, the account and its content are deleted. This cannot be undone.

We will email you before each stage. If you need your data, ask us while the account is in any stage before the last and we will help you get it out.

8. Availability

We aim to keep the service available and will give notice of planned maintenance where we reasonably can. We do not currently offer a contractual uptime guarantee; if you need one, talk to us about an Enterprise agreement.

9. Changes to the service and to these terms

We may improve and change the service. If we remove a feature you rely on, or change these terms in a way that materially disadvantages you, we will give account holders at least 30 days’ notice by email, and section 6 applies.

10. Suspension

We may suspend an account without notice where it is being used to break the law, to harm somebody, or to threaten the security or stability of the service. We will tell you why as soon as we reasonably can, and restore access if the problem is resolved.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, and to the maximum extent the law allows: the service is provided “as is”; we exclude implied warranties; we are not liable for indirect or consequential loss, lost profits, lost revenue or lost data; and our total liability arising out of these terms in any twelve-month period is limited to the amount you paid us in that period.

12. Indemnity

You will indemnify us against claims brought by a third party arising from content you published through the service, or from your use of it in breach of these terms.

13. Privacy

Our Privacy Policy explains what we collect and why. For the content and contact data you put into the service, you are the controller and we are the processor; we process it on your instructions and do not use it for our own purposes. If you need a data processing agreement, write to us.

14. Governing law

These terms are governed by the laws of the State of Virginia, United States, and disputes will be heard by the state and federal courts located in Virginia, United States. If you are a consumer, this does not deprive you of the protection of the mandatory law of the country you live in.

15. Contact

KRDL Solutions, Winchester, VA, United States
support@igniteimprint.com

Plans referenced in section 5: Solo, Pro, Business, Agency, Enterprise. See pricing for what each includes.